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We build & grow aftersales businesses for family-owned or PE-backed industrial goods manufacturers, cutting down costs and increasing profit and performance.

As an operations and sparring partner, we help service managers focus on their day-to-day operations and drive innovation and change.

Are limited resources preventing you from building the service organization you need?

Do day-to-day emergencies prevent you from thinking strategically and pursuing new ideas or initiatives?

Service Operations

Outsourcing of operational tasks to reduce costs, increase sales and margin.

We provide outsourcing service for following Aftersales operations:
> Digital Sales & Marketing
> Spare Parts Management
> Pricing Management
> Contract Management
> Service Data Quality
> Casing & Ticketing

Service Initiatives

Outsourcing of initiatives and one-time tasks to achieve a required starting point.

We provide managed initiatives for following Aftersales challenges:
> Strategic framework & role
> Installed Base & services potential
> Market & customer requirements
> Portfolio definitions & adaptation
> Digital innovation & enhancement
> Organizational setup & change

Executive Hotline

On-demand and emergency support for daily challenges, urgent tasks or constructive sparring for your service managers. 

We provide hourly on-demand support for
various daily challenges such as:
> Idea generation & reflection
> Concept sparring & hardening
> Calculations & Analyses
> Research & Benchmarks
> Reporting & Presentation
> How-to & knowledge

Your benefits

Focus on your daily work

We do, we decide, we deliver whatever the result or procedure is. This gives your team the time to solve emergencies and customer problems.

Success-based pricing

We win with your success! Our compensation is available as success based pricing on increased turnover or efficiency.

"Ready to profit" results

Our output is final and ready for operational start, to use in line operations, to start selling, etc. Ready to profit for you.

ROI in a few weeks

Due to the high leverage of the Service Business our customers benefit from a very fast ROI within a few weeks or months!

Use time-to-hire periods

Use the waiting time unitl a new manager is on board. Welcome him with a set of prepared work and a “right hand” for a smooth start.

Delivered with passion

Our passion is Service and the challenges we can solve! A business with much untapped potential and a welcoming place to innovate. This is what drives us all day.

Your team – our network

We created value for

Atlas Copco \ BMW Group \ Demag Cranes \ Felder Group \ Giesecke & Devrient \ Lenze \ Liebherr \ Linde Group \ Herrenknecht \ ITT \ Otto Bihler Maschinenfabrik \ Pöttinger Landmaschinen \ Rise Technologies \ Schaeffler Group \ Schaeffler Sondermaschinenbau \ SIG Combibloc Systems \ Syntegon \ …

Contact us by phone

+49 89 2421 6284

Contact us by email

office@istarium.com

© 2017-2024 ISTARIUM

089 242162-84

office@istarium.com